Which time zone are your courses listed as?
All webinar times are EST or EDT (daylight savings time is observed at the appropriate times of the year)
I am unable to attend one of the courses I am interested in. Will I be able to view a recording?
Unfortunately, at this time, we are unable to make recordings available for viewing, distribution, or CE
credit. However, we are happy to let you know that the vast majority of our webinars are repeated more
than once to allow more opportunities to attend. Our webinar emails generally go out weekly with the
latest schedule updates and links to our calendar where we post new dates and classes. If you are not
already subscribed, we invite you to do so HERE.
Which learning platform do your webinars use?
We are using the Zoom Webinar platform. If Zoom is not installed on your device, it will be installed if
needed when you try to log in to the webinar.
How do I access course handouts?
Course handouts/corresponding links are located on your webinar’s main entry page. They are also
broadcast in the Zoom chat window. If you are unable to locate the handouts, please reach out to
webinar staff via the chat box or email us at:
Please note:
Materials provided in the handouts vary by instructor. They include an outline and bibliography, as well
as other supplemental materials as indicated. While some instructors distribute their full PowerPoint
slide as their handouts, others do not. Should you wish for additional information or consultation
following your webinar, we invite you to contact the presenter using the information provided on your
handouts, or feel free to reach out to us at:
inquiries.
Will I be on camera or microphone in the webinar?
For most webinars, only the presenters or panelists appear on screen or on the microphone. Attendees
interact with the presenter or moderator via the chat box. Your questions and comments are read aloud
by presenters and moderators. If you are having difficulty using your chat, you can always email us your
questions and comments during the webinar to
the host and presenter.
How do I get my certificate?
After the webinar, an evaluation form link will be broadcast via the Zoom chat window. Once filled out
and submitted, you will see a link to the certificate form. Once you submit your certificate information,
your certificate will be immediately available for download or printing.
When is payment due?
Payment for the webinar should be made at the end of the registration process and is expected prior to
receiving your certificate, unless other arrangements have been made. Please contact us if you have
further questions:
I’m not the most tech savvy.... will technical support be available for me?
Yes! Technical support is available via email at
Due to call volume, the best method for the fastest response is to email
is monitored prior, during, and after the webinar. Our webinars are open for connecting approximately
one hour before presentation time, so we do suggest taking advantage of that and if you experience any
technical issues at that time, emailing or calling us.
If you have any trouble with the evaluation form and /or certificate form after the webinar, please email
us at